FAQ's
At Very Stylish Girl we pride ourselves on offering excellent customer service and we have detailed the most commonly asked questions below. If you require additional information on any topics, please contact us at helen@verystylishgirl.co.uk.
Sizing
How do I know which size I am?
Our sizing may vary slightly between styles so please take the time to check the size charts for each item ahead of ordering.
Emails
How do I sign up for emails?
If you wish to receive information about Very Stylish Girl's new products and promotions, simply provide your email address by clicking on "Sign up" on the top left or footer of the home page.
Account
How do I sign into my account?
Simply click on the “Log in” button at the top home page. You will be asked to enter your email and password.
What do I do if I have forgotten my password?
On the Sign up screen, click on “forgotten my password” and we will send an email to allow you to update your password.
Do I need to create an account to place an order?
We give you the opportunity to set up an account during checkout. Following entering your details, you will be sent an "Activate Account" email to the address provided. Simply click on the link on the email to allow you account to be activated. Setting up an account makes shopping easier, as should you return to the site we have all your details stored.
How secure is the website?
We use the latest security technology to protect your personal information. When you enter your personal details in the checkout pages you are in a secure website. Most browsers display a small padlock symbol on your browser to reassure you this is secure. Some operating systems will display a message too stating that you are entering into a secure web site. If at any time you leave the secure area of the site, your operating system may remind you that you are leaving a secure part of the site. You will be asked if you want to cancel this reminder for future occasions.
Delivery
Where do we deliver to?
Based in the UK, as we would love to dress stylish girls everywhere so we now deliver nationally and internationally to the following:-
- UK Mainland
- Highlands & Islands
- Northern Ireland
- Europe
- Amercia
- Asia
- Australia & New Zealand
- Rest of the world
We currently do not ship to any location outside the areas stated above and you must have a delivery address in an area we deliver to in order for us to process your order.
What are your delivery options?
Our Royal Mail delivery options are:-
- Standard delivery - Standard Delivery (delivered within 2 working days) - only £3. This service includes Saturday delivery.
- Next Day - order by 1pm for Special Delivery Guaranteed - £6.95. This service is for Monday - Friday deliveries and excludes Saturday delivery.
Please kindly note for Next Day delivery, orders need to be placed by 1pm to ensure this delivery service can be fulfilled. Orders placed on Friday for Next Day delivery will be delivered the following Monday. Exclusions may apply depending on your area, please get in touch to confirm if your postcode is eligible for this service.
- International standard - from £10 - takes 3-5 days (Europe) 5-7 days (everywhere else)
- International Tracked and Signed offering a fully trackable service, priority handling and signature upon delivery - from £15 takes 3-5 days (Europe) 5-7 days (everywhere else)
Ordering
How do I order an item?
On the product details page, simply select your size from the drop down menu and click “add to bag”. Once you’re ready to checkout, click on the “bag” button to the top right of your screen which will then take you to your shopping bag. You can then checkout and will be asked by which method you would like to pay, and how you would like your item to be delivered. You can pay for your items using PayPal, Visa, Mastercard credit or debit cards.
How long does it take to receive my order?
Orders are prepared, packaged and despatched within 48 hours of payment. If standard delivery is requested, orders are dispatched via Royal Mail Signed For service so your parcel should be with you within 2 days from point of despatch. At times due to unforeseen matters beyond our control, this period could be longer.
If you wish to receive items on Next Day delivery, please note orders need to be placed by 1pm to allow for processing, packaging and despatch. Orders placed after this time with Next Day cannot be guaranteed to arrive the following day after order.
Please note, only deliveries via Royal Mail Standard Delivery are made on a Saturday.
How will my order be delivered?
Both Standard and Next Day deliveries will be despatched via Royal Mail. If someone isn't available to accept your parcel, a card will be left to either re-arrange delivery or give details of where to collect your parcel from.
What should I do if my order hasn’t been delivered yet?
If after 5 working days from point of order you haven’t received your parcel , please contact us at helen@verystylishgirl.co.uk and we will inform you of the status of the order.
Can I cancel or change my order after placing it?
Please ensure to check your order ahead of payment. Changes can be made to your order you advise us prior to despatch, however please get in touch as quickly as possible at helen@verystylishgirl.co.uk so we can accommodate your changes/cancellation.
Unfortunately changes or cancellations made to orders already processed and despatched will incur full postage costs, and you will have to return your unwanted items and reorder.
Returns
How do I return an item?
If the item you ordered isn’t suitable, you can return your item within 14 days of receipt providing the item is unworn, with original tags intact and in the original cellophane packaging. Any item returned not in the above stated condition may not be refunded. Likewise, a returned item received by us more than 14 days after your initial receipt will not be eligible for a refund.
To make a return simply complete the returns form enclosed in your parcel. Cut out the pre-paid address label and stick securely to the parcel and place the completed returns form in your parcel. Take the parcel to the Post Office to return back to us via your chosen method. Your delivery cost won't be refunded.
Sale items are non-returnable. This doesn't affect your statutory rights.
How long does it take to process my return?
Once your return is received and reviewed, we will send you an email to notify you that we have received your returned item. Following this, if the item is in the stated condition, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This may take 5-10 days to go back into your account depending on the method by which you paid.
What do I do if the item I received is damaged or faulty?
We check all of our items ahead of despatch however if your item is damaged or faulty, please contact us via email at helen@verystylishgirl.co.uk and follow the returns process as detailed above.